Refund policy

The YellowBrushh Return & Exchange Policy

At The YellowBrushh, we take great care in packaging and delivering our products to ensure they reach you in perfect condition. Please read our Return & Exchange Policy carefully before placing an order.

1. No Returns

We do not accept returns or offer refunds on any products purchased from our store.

All purchases are final. Returns or refunds will only be considered where required under applicable consumer protection laws.

2. Exchange Policy (Damaged Products Only)

We only offer exchanges if the product received is physically damaged during transit.

To be eligible for an exchange:

  • You must notify us within 24 hours of receiving your order.
  • The product must be unused and returned in its original condition with all packaging, tags, and accessories.
  • Your exchange request must meet all the requirements mentioned below.

3. Mandatory Unboxing Video

A complete and uninterrupted unboxing video is mandatory for all damage claims.

The video must:

  • Start before opening the sealed outer package.
  • Clearly show the shipping label and order details.
  • Record the complete unboxing process without cuts, edits, or pauses.
  • Clearly show the condition of the packaging and the damaged product.
  • Show the complete product after it has been removed from the package.

Exchange requests without a valid and complete unboxing video will not be accepted. This requirement helps us verify transit damage and prevent fraudulent claims.

4. How to Request an Exchange

If your product arrives damaged, please contact us within 24 hours of delivery.

Please include:

  • Your Order Number
  • Your name and contact details
  • A clear description of the issue
  • The complete mandatory unboxing video
  • Clear photos of the damaged product and packaging (recommended)

Once your request is received, our team will review the information and verify the claim. If the request is approved, we will provide further instructions regarding the exchange process.

5. Exchange Process

If your exchange request is approved:

  • We will provide instructions for returning the damaged product, if required.
  • The product must be returned in its original condition with its original packaging, tags, and accessories.
  • After receiving and inspecting the product, we will process the approved exchange.
  • The replacement product will be shipped subject to availability.

If the same product is unavailable, we will contact you to discuss the available options.

6. Non-Eligible Claims

Exchange requests will not be accepted if:

  • The request is made more than 24 hours after delivery.
  • The mandatory unboxing video is missing, incomplete, edited, or does not clearly show the complete unboxing process.
  • The shipping package was opened before the unboxing video was started.
  • The product has been used, altered, modified, or damaged after delivery.
  • The damage occurred due to misuse, improper handling, negligence, or accidental damage after delivery.
  • The damage is caused by normal wear and tear.
  • The original packaging, tags, accessories, or other required items are missing.
  • The product does not match the damage shown in the submitted evidence.

7. Important Information

Please inspect your package carefully immediately after delivery. If you notice any visible damage to the outer package, please record it clearly in the unboxing video before opening the package.

We strongly recommend keeping the original packaging and all included accessories until you are satisfied with your order.

All exchange requests are subject to verification and approval by The YellowBrushh team.

8. Contact Us

For any questions or concerns regarding this Return & Exchange Policy, please contact us:

Instagram: @theyellowbrushh
Phone: +91 90041 81270
Email: theyellowbrush.in@gmail.com

Effective Date: July 2026